Frequently asked questions

Most popular questions

You can reach/contact us by phone at 514-666-0826 option #2 or email at

We are not able to take phone orders. However, it will be our pleasure to assist you through the online ordering process.

Customer service hours are Monday to Friday from 9:00 am to 5:00 pm Eastern time.

We strive to have a large selection of spare parts. Contact us to check the availability of the part you need.

Sales taxes are applied at the effective rate in the destination province.

The guarantee varies according to the article and the materials used in its production. Please refer to the article page for more information.

Product Care Information

For items with removable cushion covers, they are machine washable in cold water. You must hang them or dry them flat.

You can use a non-abrasive cloth or sponge and warm, soapy water for spot cleaning.

The fabrics used for making the cushions have water-repellent properties, but are not waterproof. We recommend avoiding exposing them to rain.

All our items are made to withstand the elements. However, we recommend storing or covering the cushions during rainy periods.

We strongly recommend the use of protective covers or a storage box to protect the cushions from rain, dirt and small animals.